Objective	My objective is to deliver the best quality service in the area(s) I currently have chosen to work within. Quality and Client satisfaction are values that I have maintained throughout my career in every position that I have held.
Experience	Faculty of Medicine & Dentistry, University of Alberta Edmonton, Alberta October 2005 - present Help Desk Analyst Full Desktop support for five divisions within the Department of Medicine from Feb 2009 - Feb 2011. Create and Update multiple software environments for desktops & laptops with sysprep and deployment via Ghost Enterprise. Use of MedIT Service desk (via Numara Footprints Program) Active Directory (limited in nature). Adding various printers to print servers; configuring network access drives & accounting options (desktop printers, Xerox & Toshiba Work Centre units). Activation of iPhones and Blackberry units Including backing up and reformatting blackberry as necessary. Activation and password changes for Enterprise IronKey Flash drives Create Instructional documentation for end users as well as provide direction to various resources. Configuration of Netcare, eClincian and other AHS programs and interfaces on FOMD computers. Interface with AICT & AHS helpdesks with and on behalf of end users. Limited instruction with regards to software programs and hardware resources - refer clients to U of A Technology Training Centre for in-depth courses. VOXCOM Security Systems Edmonton, Alberta October 2005 - present Help Desk Analyst Provides Desktop support for approximately 250+ individuals Conduct system reviews, assess risks and provide recommendations to ensure the stability of the workstation and printer infrastructure. Update and maintain multiple software environments for departments and deploy with Ghost Enterprise Responsible for computer inventory - both hardware and software Active Directory - additions and removals of users, groups and computers as well as extracting lists for reports Liaison with Xerox account manager and maintained Xerox Workcentre Pro copiers within the building. Key contact for all Xerox machines Key contact for Docushare within the company. Currently developing stragegies for updating the file structure and importing of documents. Assignment and re-deployment of Blackberry units; including adding individuals in the latest copy of BES, remotely deactivating and activating. Ensuring all units are functional and provides support to all Blackberry users for any problems encounterd. Conducted Computer Resource orientation courses for new employees Developed detailed documentation for various IT aspects relating to processes and Help Desk Analyst position.   Performed Contract work between Full Time positions Edmonton, Alberta   Telus Edmonton, Alberta October 2000 - November 2004 Help Desk Analyst/Repair Answer Internet Help Desk: Security clearance in dealing with confidential aspects of client accounts Installation/Setup/Reconfiguration of dialup and high-speed Internet Connection settings on Windows 95, 98, ME, Windows NT, 2000 and XP as well as on Macintosh 7.8.x + Installation/Setup/Reconfiguration of Internet browsers and mail programs including Netscape Navigator/Communicator as well as Internet Explorer and Outlook Express. Support of Internet Call Director Senior member of E-mail Team for the Internet Help Desk wherein we respond to email inquiries. Create and update templates for the email team. Management of client accounts through various internet based tools and multiple databases. Interfacing with various TELUS departments Repair Answer: Support external and internal clients for telephone difficulties including basic service, features, voice mail, cabling, etc. Interfacing with various TELUS departments including Sales & Service, Test, Dispatch and Graphics Increased security clearance in order to be able to obtain appropriate information for features including subscription, provision and installation on switch.   Advanis Edmonton, Alberta April 1999 - March 2000 Programmer Customizations to Decision Support Systems (DSS). Development updates on the DSS Object Oriented Programming with in-house systems. Development and updating of internal web pages on a VPN. Documentation of the DSS. Web page development for Web Surveys. Northern Alberta Institute of Technology Edmonton, Alberta 1998 Instructing Introduction to Programming (C++) through the Continuing Education program. Create Lesson Plans: Ensure that the presentation and material taught is in accordance with the curriculum content and timelines. Instruction:  Lecture and lab instruction six hours a week. Marking: Marking of all assignments, quizzes and exams. Tutorials: Free tutorials to students requiring additional assistance. Special-T Software Services& Consulting Edmonton, Alberta 1995 - 1997 Owned and operated a small business catering to customized FileMaker Pro flat file and Relational databases as well as general Macintosh Consulting. Prepared business proposals for contracts and various administration functions associated with a small business. Programmed flat file and relational databases in FileMaker Pro and general Macintosh consulting. Instructed FileMaker Pro courses in the Business Outreach. Program at Grant MacEwan Community College. Claris Solutions Alliance Member.   Biomira Inc. Edmonton, Alberta 1990-1995 Administrative Support Designed various flat file databases for files, journal articles, chemical structures and slides. Workgroup manager and resource individual for various software programs. Assembled reports, manuscripts and patent applications. Prepared computer generated slides and chemical structure drawings for presentations and documentation. Preparation of confidential documentation and correspondence including Medical Research Council and Industrial Research Assistance Program (IRAP) Grant applications. Coordinator for Directors of Immunobiology, Chemistry, Product Development, Molecular Biology Special Projects and the Intellectual Property and Patent Advisor. Liaison with University Libraries, external and internal clients.   National Resource Council Edmonton, Alberta 1989-1990 Administrative Support to the Provincial Coordinator Liaison with Alberta Research Council, Industrial Resource Coordinators and IRAP clients. Updated and maintained IRAP grant database and filing system. Prepared and signed documentation for the Provincial Coordinator in his absence. Alberta Culture, Government of Alberta Edmonton, Alberta 1983-1987 Administrative Support to the Resource Management Section General secretarial duties. Maintained WANG List Processing systems, back-up of WANG server.   ALMOST ALL ABOVE POSITIONS INCLUDED BEING KEY OPERATOR FOR VARIOUS OFFICE MACHINES.
Education	Northern Alberta Institute of Technology Edmonton, Alberta * Advanced Web Design - Summer 2001 * Accelerated Computing Systems Technology Diploma, 1997-1998 (Honours) Skills acquired include MS Visual C++ 5.0, MS Access 97, MS SQL Server 6.5, Structured Logic, Operating Systems (theory and C++ coding), Novell Networking - NetWare 3.12, NT 4.0 (Server and Workstation), System Analysis & Design and Business Communications. University of Alberta Edmonton, Alberta Studied towards Bachelor of Science (physics), 1987 - 1990 Edmonton Public Schools - Continuing Education Edmonton, Alberta Completed High School Matriculation, 1986 - 1987 Grades 10, 11 & 12 Grant MacEwan Community College Edmonton, Alberta Legal Secretary/Clerk Typist Certificate, 1980 - 1981 Professional Development Annual Microsoft Conferences; Xerox DocuShare Conferences (while at Voxcom); Priority Management Seminars; AppleScript Workshop; YMCA Self-Employment Program; Claris Developers' Conference; FileMaker Pro Relational Database Design II; National Safety Council First Aid & CPR; Interpersonal Communications.
Volunteer Work/ Activities	Canadian University Services Overseas (CUSO) Edmonton, Alberta 2001 - 2002 Built database and website for Pounds for People project to raise money for third world countries. Canadian Information Processing Society Edmonton, Alberta 1998 - 1999 Member 1997 - Volunteer at CIPS Annual Conference for Java Object Oriented Sessions. Macintosh Owners & Users Society of Edmonton Edmonton, Alberta 1996, 1997 Volunteer as a Member at Large to the Executive. Creator and past leader of the FileMaker Pro Special Interest Group. Alberta Lung Association Edmonton, Alberta 1994 Volunteer as a Group Captain and canvasser to raise funds in my neighborhood. Heart & Stroke Foundation of Alberta Edmonton, Alberta 1984 - 1993 Volunteer as a canvasser to raise funds in my neighborhood.
Organizations	2009 + Microsoft TechNet Member 2009 + Filemaker Pro Alliance Member 1999 - 2000 Edmonton Object Oriented Technology User Group 1999 - 2000 Edmonton Delphi User Group 1998 - 1999 Canadian Information Processing Society 1996 - 1997 Claris Solutions Alliance 1995 - 1997 Macintosh Owners & Users Society of Edmonton 1985 - 1991 Edmonton Road & Track Club 1989 - 1991 Alberta Bicycling Association,
References	Available upon request.