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  • Date : 10 / 05 / 2018
  • Author :
  • Comments : Comments Off on Warning: Scam Phishing Attack targeting Internet Centre email customers

The following email has been received by many of our customers recently. This is not from the Internet Centre and should be deleted immediately.

If you have replied to it, you should change your email password immediately. To do so, go to:
and log in with your email address and current password.

For more information on how to recognize these scam emails, see “How to prevent Phishing Attacks” at:

Sample of phishing email follows:
From: Incentre Verification Center
Sent: May 10, 2018 7:01 AM
Subject: Incentre Mail Alert !!

Dear Valued Customer,

Due to congestion in our mail server, all unverified accounts would be shut down so to verify this account ( is active, complete the email verification below:

Please, click Reply before filling info.

*Full Name:
*Email Address:
*Reconfirm Password:

Thank you for using Incentre Email!

Copyright 2018, Incentre Inc., All Rights Reserved.

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  • Date : 17 / 05 / 2017
  • Author :
  • Comments : Comments Off on How to prevent Phishing Attacks

Phishing” is the sending of emails which purport to be from someone other than the sender, in an attempt to get you to give up sensitive information such as username/password combinations, banking information, SIN numbers, etc.

Some of them are very sophisticated, and they use a number of techniques to try to fool you, including making linked sites look exactly like the real sites they are spoofing. Here are some ways in which they can be identified.

1: Beware of embedded links in emails.

Before you click the link in an email, even if the email seems to come from a trusted source, hover your cursor over the link. Most browsers will show you the actual URL that the link will send you to. If it doesn’t match, it’s a sign that this might not be genuine.
If you DO click a link before checking, take a look at the URL in the bar at the top of your browser window – this is the actual URL. If you were expecting to be at and it reads, close your browser immediately, even if it *looks* like the CIBC site you’re used to seeing.

2: Beware of unexpected attachments

Any attachments contained in emails may be dangerous, so be careful what you do with them. Normally simply receiving an attachment in an email should not pose a danger, but when you click on it that may initiate unexpected, bad, behaviour. We recommend that you only open attachments which are expected, and from someone you know, but bear in mind that providing a fake From: address is easy to do. If you receive an attachment from someone you don’t know, we would recommend deleting it. If you receive an attachment that seems to come from someone you know, but that is unexpected, send a reply to that person asking if they really sent you the attachment. If you are in any doubt all all, delete the attachment. If it was genuine, then sender should be able to re-send it to you.

3: Understand how URLs and domain names work.

If you do check the URL, you need to understand the way Internet naming works. Domain names are groups of letters and numbers delimited by dots (periods), and the most significant parts are on the right, and the most local parts are on the left.

So: most likely belongs to Scotia Bank.
But: is part of the domain, and is almost certainly NOT connected to Scotia Bank in any way.

4: The message contains poor spelling and grammar

Reputable companies will normally check for spelling and grammar in emails sent out to the public. It’s fairly common for phishing emails to contain errors – especially since many of them originate in countries where English is not their first language.

5: The message asks for personal information

No matter how official an email message might look, it’s always a bad sign if the message asks for personal information. Your bank doesn’t need you to send it your account number – it already knows what that is. Similarly, a reputable company should never send an email asking for your password, credit card number, or the answer to a security question.

6: The message seems too vague or generic

When I send out emails to customers I usually try to include some specifics that are known to us, but are unlikely to be known to random scammers – I may include your customer number, and possibly your company name as we have it in our customer database. If an email refers to “Customer” or “Email user”, or even “ customer” it’s likely to be a scam. The first two indicate that the sender knows nothing about you; the third seems to be more genuine, but that domain was just extracted from your email address.

7: The message makes unrealistic threats

Some phishing attempts use intimidation to pressure the reader into acting quickly and without care. Many of these ask you to “reconfirm” some information which the apparent sender should already know. For example:

Dear user:

We are conducting a security audit of our mail accounts. Please follow this link … and reconfirm your email account and password. Failure to do so within three days will result in your account being deleted and all your mail being lost.

It is unlikely that a reputable company would simply delete an account if you fail to respond to a single warning.

8: Something just doesn’t look right

In Las Vegas, casino security teams are taught to look for anything that JDLR—just doesn’t look right, as they call it. The idea is that if something looks off, there’s probably a good reason why. This same principle almost always applies to email messages. If you receive a message that seems suspicious, it’s usually in your best interest to avoid acting on the message.

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  • Date : 29 / 06 / 2016
  • Author :
  • Comments : Comments Off on Fort McMurray Relief

We are pleased to announce that The Internet Centre has not billed our Ft. McMurray customers for the month of June, in order to provide relief for the month of May during which time our customers were required to evacuate their homes and businesses.

The Internet Centre has also donated money to The Rebel to support their efforts to provide cash assistance to our unfortunate neighbors.

The Internet Centre appreciates and respects the many Emergency respondents whose prodigious efforts kept casualty numbers very low, containing the disaster to mostly property and not lives. We are so sorry to hear of the two young people who did lose their lives in the fire.

We are so relived to find that many properties were not damaged in the conflagration, and wish workers godspeed in cleaning up the air and the effects of fire on those properties left standing.

Graham Fletcher
The Internet Centre

Wildfire Fort McMurray

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  • Date : 24 / 07 / 2015
  • Author :
  • Comments : Comments Off on Important: Phishing email targeting Incentre customers

A phishing email has emerged that is targeting our customers specifically. The goal of a phishing email is to draw information – names, email addresses, passwords, etc – from users. In this case, someone has created a false webpage that looks similar to our webmail login. If a user attempts to log in, the perpetrator will keep a copy of their email address and password, then almost certainly use that account to send unsolicited email out via our server.

See below for a copy of what this most recent message looks like.

If you have followed the link in one of these emails and attempted to log in with your email address and password, please change your password as soon as possible. You can do this within our website: choose “Tech Support” at the top-right, then “Email Support”, then “Mailadmin – Email control for users”. Alternatively, you can type this URL into your browser:

Please call us if there are any problems changing your password.


From: “Internet Centre”<>
Subject: Your Internet Centre Account is Inactive.
Date: Jul 23, 2015 at 4:28:11 PM MDT
To: undisclosed-recipients:;

Dear member,

Your Internet Centre account has been regarded as inactive and disabled in
compliance with Internet Centre a Terms of Use.
You have 24hours to restore the account, just follow the link below:

Otherwise your account will be completely removed on the expiry of the
mentioned period.

Thank you,
Internet Centre Customer Support.

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  • Date : 01 / 06 / 2015
  • Author :
  • Comments : Comments Off on Important: Maintenance on June 17, 2015 (01:00 to 05:00 MDT)

In the early morning of Wednesday, June 17, 2015, Telus have scheduled maintenance work on some of their network infrastructure components through which much of our traffic passes. This means that many of our customers will lose connectivity for some time during that period. The “Outage per Circuit” is the actual time that a particular circuit is likely to be down within that four hour window – some customers may be affected by two such outages.

Supernet customers and colocation customers should not be affected because they will take the alternate route to the Internet from our network core. Most other customers including DSL, bonded DSL and fibre will suffer some outage during this time.

We apologize for the inconvenience, but in the long term this should improve the reliability of the Telus infrastructure which serves us all.

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  • Date : 10 / 04 / 2015
  • Author :
  • Comments : Comments Off on Scheduled Outage affecting many Internet Centre customers

Telus have a scheduled maintenance window detailed below which will affect many of the Internet Centre’s customers. Circuits which carry ADSL traffic and most of our fibre traffic into our network core will be affected, as will our Telus upstream connection to the Internet. Colocation customers should not be affected – if the Telus Internet connection is down, traffic will flow via our Shaw connection instead. If the outage causes degraded performance rather than a connection-down situation, it’s possible that the degraded performance will affect colocation customers too.

Date: April 29, 2015, early morning
Maintenance window: 1am to 5am
Estimated outage per circuit: 15 minutes

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  • Date : 09 / 01 / 2015
  • Author :
  • Comments : Comments Off on Safer Internet Day 2015

Safer Internet Day is fast approaching! The success of this year’s edition depends on your support as we invite all of you to celebrate a better internet together.

Help us spread the word by supporting our Safer Internet Day campaign on Thunderclap. On 10 February, we will spread the same message at the same time, increasing the exposure of the campaign. Our goal is to reach 100 followers, we hope to have you among them!

Support the campaign here.


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  • Date : 08 / 02 / 2013
  • Author :
  • Comments : Comments Off on The 20th Anniversary of the Internet in Alberta is this year – 2013

A look back on the 15th Anniversary:

2013 marks the 20th Anniversary of the Internet in Alberta. The first Internet service was our dial services launched on September 13th,. 1993. Back then we were charging $40 per month AND $6 per hour for dialup services running at 14.4 Kb/s. Our very first customer was Edmonton Economic Development, which makes the EEDC the first Internet customer in Alberta. We were swamped with business back in 1993.

We held a small celebration of our 15 years anniversary at our official and invited media to attend, and everyone showed up. The pictures from below are from that event:


Craig Johnson


Sutphen Nielson Fletcher

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  • Date : 05 / 02 / 2013
  • Author :
  • Comments : Comments Off on ALERT uses International Safer Internet Day to talk about child exploitation

In 2012 alone, Alberta officials investigated more than 440 new cases of internet-related child exploitation, and laid more than 300 charges against 72 people province-wide.

Alberta Law Enforcement Response Teams’ (ALERT) Internet Child Exploitation (ICE) units are using International Safer Internet Day as an opportunity to raise awareness about the issue and to remind people to ensure online safety year-round.


Click here for the article from Global TV Edmonton.

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  • Date : 24 / 01 / 2013
  • Author :
  • Comments : Comments Off on The Internet Centre’s founder awarded the Queen’s Diamond Jubilee Medal

Graham Fletcher was awarded the Queen’s Diamond Jubilee Medal along with 49 other Albertans at Government House yesterday; in recognition of Graham’s contributions to his community in West Edmonton, and also for contributions in the development of communications technology and infrastructure in Alberta.


From left to right: The Honorable David Xia, MLA (Mclung), Graham Fletcher, Lieutenant Governor of Alberta the Honourable Donald S. Ethell, Bob Morton of The Silvacom Group