It has come to our attention that unsolicited email has been sent to many of our customers in an attempt to obtain their username and password by deception, as this message purports to come from us at the Internet Centre. This type of deception has become known as "phishing".

An example of the email which was sent is shown at the end of this warning.

PLEASE NOTE:

We will NEVER ask for your username and password in a general email of this nature.

If we have been specifically requested by you to help with a technical support matter, we may ask in response for the username affected.

If we are creating a NEW account or resetting a password, at YOUR request, we might ask for the new password that you want us to set.

These are the ONLY times when we should ask you for this information, and it's always in response to a request from you. Please do not reply to emails of the type shown below.

If you ever have any doubt about whether emails originated from us, please send an email to: support@incentre.net.

If you DID respond to an email like the one below, please change your password. If you don't know how, please ask.

The Internet Centre
4130-95 Street NW
Edmonton, AB T6E 6H5
Ph: 780-450-6787
Fax: 780-450-9143
Tollfree: 1-888-450-6787

Sample of Phishing Email:

>==============================================> 

>From: christobug@fr.clara.net [mailto:christobug@fr.clara.net]
>Sent: April 1, 2008 7:57 PM
>To: undisclosed-recipients:
>Subject: The Incentre.net
> 
>Dear Account User,
> 
>This message is from the The Incentre Internet SM message Center,
>to all incentre.net account owners. We are currently upgrading our
>database and e-mail account center. We are deleting all unused
>incentre.net account to create more space for new accounts.
> 
>You are advice to verify and confirm your account details below to
>enable us upgrade our Internet Service e.g. your incentre.net E-mail
>and Password. Anyone who fails to do this will automatically lose
>his/her own account. Thanks for using the Incentre Internet service.
> 
>To prevent the lost of your account please upadete it below before
>three days from now!
> 
>Confirm Your Account Details Below
> 
>Username:
> 
>Password:
> 
> 
>You will be sent a new confirmation/alphanumerical password so that it
>will only be valid during this period and can be changed after the
>process.
> 
>Thanks for your understanding.

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