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At about 10:00am on the morning of Friday, August 18, our dial-in phone numbers all stopped working. We are in the process of moving our services back to Telus from AT&T, and our immediate suspicion was that Telus had moved the numbers back to their service before that service had actually been installed.
A call to Telus at 10:10am confirmed our suspicions, and they agreed to move the numbers back as soon as possible, but it took them another two hours (plus a large number of phone calls from us) to get our dial-in service working normally. Our dialup service was restored at about 12:15pm. We are sorry for the inconvenience caused to our customers. When we make mistakes, we at least have the control to rectify them as soon as we can. In circumstances like this, we are virtually powerless to help. We sincerely hope that the actual service switch, which will take place sometime next week in the early hours of the morning, will go more smoothly. Our customers will be advised of the actual time and date when it has been finalized. If you have any questions about this unplanned outage, or the one planned for next week, please email me at John.Aspden@incentre.net. |