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  • Date : 24 / 07 / 2015
  • Author :
  • Comments : Comments Off on Important: Phishing email targeting Incentre customers

A phishing email has emerged that is targeting our customers specifically. The goal of a phishing email is to draw information – names, email addresses, passwords, etc – from users. In this case, someone has created a false webpage that looks similar to our webmail login. If a user attempts to log in, the perpetrator will keep a copy of their email address and password, then almost certainly use that account to send unsolicited email out via our server.

See below for a copy of what this most recent message looks like.

If you have followed the link in one of these emails and attempted to log in with your email address and password, please change your password as soon as possible. You can do this within our website: choose “Tech Support” at the top-right, then “Email Support”, then “Mailadmin – Email control for users”. Alternatively, you can type this URL into your browser:

Please call us if there are any problems changing your password.


From: “Internet Centre”<>
Subject: Your Internet Centre Account is Inactive.
Date: Jul 23, 2015 at 4:28:11 PM MDT
To: undisclosed-recipients:;

Dear member,

Your Internet Centre account has been regarded as inactive and disabled in
compliance with Internet Centre a Terms of Use.
You have 24hours to restore the account, just follow the link below:

Otherwise your account will be completely removed on the expiry of the
mentioned period.

Thank you,
Internet Centre Customer Support.

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  • Date : 01 / 06 / 2015
  • Author :
  • Comments : Comments Off on Important: Maintenance on June 17, 2015 (01:00 to 05:00 MDT)

In the early morning of Wednesday, June 17, 2015, Telus have scheduled maintenance work on some of their network infrastructure components through which much of our traffic passes. This means that many of our customers will lose connectivity for some time during that period. The “Outage per Circuit” is the actual time that a particular circuit is likely to be down within that four hour window – some customers may be affected by two such outages.

Supernet customers and colocation customers should not be affected because they will take the alternate route to the Internet from our network core. Most other customers including DSL, bonded DSL and fibre will suffer some outage during this time.

We apologize for the inconvenience, but in the long term this should improve the reliability of the Telus infrastructure which serves us all.

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  • Date : 10 / 04 / 2015
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  • Comments : Comments Off on Scheduled Outage affecting many Internet Centre customers

Telus have a scheduled maintenance window detailed below which will affect many of the Internet Centre’s customers. Circuits which carry ADSL traffic and most of our fibre traffic into our network core will be affected, as will our Telus upstream connection to the Internet. Colocation customers should not be affected – if the Telus Internet connection is down, traffic will flow via our Shaw connection instead. If the outage causes degraded performance rather than a connection-down situation, it’s possible that the degraded performance will affect colocation customers too.

Date: April 29, 2015, early morning
Maintenance window: 1am to 5am
Estimated outage per circuit: 15 minutes

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  • Date : 09 / 01 / 2015
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  • Comments : Comments Off on Safer Internet Day 2015

Safer Internet Day is fast approaching! The success of this year’s edition depends on your support as we invite all of you to celebrate a better internet together.

Help us spread the word by supporting our Safer Internet Day campaign on Thunderclap. On 10 February, we will spread the same message at the same time, increasing the exposure of the campaign. Our goal is to reach 100 followers, we hope to have you among them!

Support the campaign here.


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  • Date : 08 / 02 / 2013
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  • Comments : Comments Off on The 20th Anniversary of the Internet in Alberta is this year – 2013

A look back on the 15th Anniversary:

2013 marks the 20th Anniversary of the Internet in Alberta. The first Internet service was our dial services launched on September 13th,. 1993. Back then we were charging $40 per month AND $6 per hour for dialup services running at 14.4 Kb/s. Our very first customer was Edmonton Economic Development, which makes the EEDC the first Internet customer in Alberta. We were swamped with business back in 1993.

We held a small celebration of our 15 years anniversary at our official and invited media to attend, and everyone showed up. The pictures from below are from that event:


Craig Johnson


Sutphen Nielson Fletcher

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  • Date : 05 / 02 / 2013
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  • Comments : Comments Off on ALERT uses International Safer Internet Day to talk about child exploitation

In 2012 alone, Alberta officials investigated more than 440 new cases of internet-related child exploitation, and laid more than 300 charges against 72 people province-wide.

Alberta Law Enforcement Response Teams’ (ALERT) Internet Child Exploitation (ICE) units are using International Safer Internet Day as an opportunity to raise awareness about the issue and to remind people to ensure online safety year-round.


Click here for the article from Global TV Edmonton.

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  • Date : 24 / 01 / 2013
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  • Comments : Comments Off on The Internet Centre’s founder awarded the Queen’s Diamond Jubilee Medal

Graham Fletcher was awarded the Queen’s Diamond Jubilee Medal along with 49 other Albertans at Government House yesterday; in recognition of Graham’s contributions to his community in West Edmonton, and also for contributions in the development of communications technology and infrastructure in Alberta.


From left to right: The Honorable David Xia, MLA (Mclung), Graham Fletcher, Lieutenant Governor of Alberta the Honourable Donald S. Ethell, Bob Morton of The Silvacom Group